Biblioteca Complutense

     1.    Baker, A. L. and Polson, R. G.,  "Best of health : evaluation of a high-street consumer health information shop in a rural area".  Journal of information science, Vol. 25, No. 1, 1999.

Descriptores: Centros de documentación/Administración electrónica/Información a la comunidad/Medicina/Evaluación/Consumo de información

Resumen: Análisis de un proyecto del consumo de la información sobre la Salud, patrocinado por Highland Health Board. Establece cuales son las necesidades informativas sobre salud de la población de Scottish Highlands. El estudio arroja datos sobre quienes utilizan este servicio y para que, opiniones de los usuarios del servicio y como utilizan la información que perciben. La finalidad del servicio está en relación con la necesidad de estar mejor informado sobre un aspecto concreto de un problema de salud personal. El espectro socio-económico de usuarios es muy amplio. La mayoría de los usuarios se sienten satisfechos con el servicio y con la información obtenida, pero se han detectado algunas áreas susceptibles de mejora


     2.    Baker, L. M., Wilson, F. L., and Kars, M.,  "The Readability of Medical Information on InfoTrac: Does It Meet the Needs of People with Low Literacy Skills?".  Reference & user service quarterly, Vol. 37, No. 2, 1997.

Descriptores: Medicina/Ciencias de la salud/Necesidades de información/Consumo de información

Resumen: Access to health and medical information has increased dramatically over the past decade with the advent of CD-ROM products. Public, academic, and hospital libraries, as well as consumer health information centers, have subscribed to InfoTrac, a consumer-oriented database. The purpose of this study was to determine the readability of medical information found on Health Reference Center on InfoTrac. More than 250 items from periodicals, newspapers, newsletters, and pamphlets were examined by disease, subheading, and type of document. Grammatik 5 was used to calculate the Flesch-Kincaid readability score. The findings revealed that the readability scores ranged from a low of tenth grade to a high of fourteenth grade and that all the material exceeded the accepted standard reading level of eighth grade. These results suggest that the items included in this study would not satisfy the medical information needs of people with poor reading skills.


     3.    Bennett, S.,  "The Choice for Learning".  Journal of Academic Librarianship, Vol. 32, No. 1, 2006. http://www.sciencedirect.com/science/journal/00991333

Descriptores: Bibliotecas universitarias/Aprendizaje /Consumo de información/Recursos electrónicos

Resumen: We are building conventional library space without making the paradigm shift our digital environment requires. The chief obstacles to change lie in our conception of readers as information consumers, in our allegiance to library operations as the drivers of library design, and in the choice made between foundational and non-foundational views of knowledge. We have the choice of focusing on the delivery of electronic information and abandoning many of our claims on physical space or of designing library space for learning. The latter choice is illustrated by a thought experiment involving the reference desk.


     4.    Cullen, R.,  "Empowering patients through health information literacy training".  IFLA Council and General Conference, No. 70, 2004. http://www.ifla.org/IV/ifla70/papers/014e-Cullen.pdf

Descriptores: Ciencias de la salud/Información a la comunidad/Internet/Alfabetización digital/Consumo de información

Resumen: There is a vast amount of consumer health information available to users on the World Wide Web, but it is of very varying quality. At the same time, healthcare providers are now espousing the principles of shared decision-making and informed consent in the delivery of health services, but these principles depend on access to high quality information, and information about treatment options, in a way that health consumers can understand. How can health information professionals, in the brief contact they have with health consumers, help them locate and evaluate appropriate information in the most effective way. The paper explores some aspects of health information literacy training that are fundamental to enable health consumers find, evaluate, a d use, print and online information sources, and some of the critical factors in effective health information literacy programmes. These are: the principles of effective teaching, critical thinking, and the use of health information quality instruments, such as DISCERN.


     5.    Gillaspy, M. L.,  "Factors Affecting the Provision of Consumer Health Information in Public Libraries: the Last Five Years".  Library Trends, Vol. 53, No. 3, 2005.

Descriptores: Consumo cultural/Bibliotecas públicas/Ciencias de la salud/Salud/Consumo de información

Resumen: Between 2000 And 2005 Several Chances have created an impact on libraries that provide consumer health information to the public. They include increased Internet connectivity; quality and amount of consumer health information available; realization that American lifestyles are leading to health problems; maturation of the consumer health movement and greater acceptance of it among health care professionals; emphasis on health literacy; and September 11th. Some changes were notable in 2000 but remain issues for providers of consumer health information. They include the number of health news items available in all media; the aging baby boomers and their impact on health care financing; less time for physicians and nurses to provide health information and patient education during regular office visits; and the popularity of complementary therapies. The impact of these issues on the provision of health information in U.S. public libraries is discussed.


     6.    Homewood , J.,  "Consumer health information e-mails: content, metrics and issues ".  Aslib Proceedings, Vol. 56, No. 3, 2004. http://taddeo.emeraldinsight.com/vl=2315465/cl=99/nw=1/rpsv/cw/mcb/0001253x/v56n3/s4/p166

Descriptores: Ciencias de la salud/Información a la comunidad/Correo electrónico/Consumo de información

Resumen:  Many consumer general health information Web sites now provide interactive services such as 'e-mail the doctor' and online discussion boards. There has been little research into how consumers are using these services, especially general health discussion boards. In this exploratory study, features of health e-mails such as enquiry subjects were investigated using content analysis. The material studied was 100 unsolicited e-mails and 100 discussion messages sent between 2000 and 2003 by users of the UK-based Web site MedicDirect. Issues emerging from the analysis included the high proportion of unsuitable e-mails (up to 62 per cent) and the failure of nearly one-third of users to find the information they sought on the Web site. Over one-third of e-mail senders misspelled key search terms. Readability tools could not be applied to e-mails to assess consumer literacy, despite a suspected mismatch between Web page readability and consumer comprehension. There is ample scope for further research on these topics.


     7.    Huntington P., Nicholas D., and Williams P.,  "Characterising and profiling health Web user and site types: going beyond 'hits'".  Aslib Proceedings, Vol. 55, No. 5-6,  2003. http://www.ingenta.com/isis/searching/ExpandTOC/ingenta;jsessionid=9o8rhkffh0fco.crescent?issue=pubinfobike://mcb/276/2003/00000055/f0020005&index=2

Descriptores: World wide web/Internet/Ciencias de la salud/Información a la comunidad/Consumo de información

Resumen: Identifies Internet health user types according to three factors: site attributes most favoured, health topics most sought, and the health sites they visited. Knowing what type of consumer uses a site is important, as this should inform menu structure and provide an understanding of why certain kinds of people visit certain sites. Web sites even in the same field will not appeal to all users. Much of this differentiation will come down to design and feel of the site, although site attributes and information needs also impact here. Data were obtained from an online questionnaire placed on the SurgeryDoor Web site, a site which provides consumer health information. In all a total of 1,068 responses were received. Shows that useful groupings can indeed be constructed. Users were also classified according to additional health sites visited, also a preference metric, and this additionally is related to site attribute preferences, information needs and user characteristics.


     8.    Huntington, P., Nicholas, D., Homewood, J., Polydoratou, P., Gunter, B., Russell, C., and Withey, R.,  "The general public's use of (and attitudes towards) interactive, personal digital health information and advisory services ".  Journal of Documentation, Vol. 60, No. 2, 2004. http://konstanza.emeraldinsight.com/vl=9430141/cl=98/nw=1/fm=docpdf/rpsv/cw/mcb/00220418/v60n3/s1/p245

Descriptores: Ciencias de la salud/Información a la comunidad/Servicios de Información/Consumo de información

Resumen: Examines statistically the public's use and attitudes towards interactive and personal health services via an online questionnaire survey and enhances these data with an expert assessment of a number of consumer health sites and their services. Over a period of three weeks more than 1,300 people responded to an online questionnaire produced by The British Life and Internet Project. Of the respondents, 81 per cent were British. The likely potential uptake figure for support group participation among Internet health users is about 20 per cent while around 11 to 13 per cent will go online to describe a medical condition. Those in poor heath were approximately ten to 13 times more likely to have participated in an online support group. Those aged over 65 were four times as likely to e-mail their doctor. More positive health outcomes were associated with those respondents that participated in online support groups and the least number of health outcomes were associated with those people that maintained e-mail contact with a doctor or surgery.


     9.    Huntington, P., Nicholas, D., Homewood, J., Polydoratou, P., Gunter, B., Russell, C., and Withey, R.,  "Title: The general public's use of (and attitudes towards) interactive, personal digital health information and advisory services".  Journal of Documentation, Vol. 60, No. 3, 2004. http://ariel.emeraldinsight.com/vl=8380945/cl=80/nw=1/fm=docpdf/rpsv/cw/mcb/00220418/v60n3/s1/p245

Descriptores: Encuestas/Interactividad/Consumo de información

Resumen: Examines statistically the public's use and attitudes towards interactive and personal health services via an online questionnaire survey and enhances these data with an expert assessment of a number of consumer health sites and their services. Over a period of three weeks more than 1,300 people responded to an online questionnaire produced by The British Life and Internet Project. Of the respondents, 81 per cent were British. The likely potential uptake figure for support group participation among Internet health users is about 20 per cent while around 11 to 13 per cent will go online to describe a medical condition. Those in poor heath were approximately ten to 13 times more likely to have participated in an online support group. Those aged over 65 were four times as likely to e-mail their doctor. More positive health outcomes were associated with those respondents that participated in online support groups and the least number of health outcomes were associated with those people that maintained e-mail contact with a doctor or surgery.


   10.    Huntington, P., Nicholas, D., and Williams, P.,  "Characterising and profiling health Web user and site types: going beyond 'hits' ".  Aslib Proceedings, Vol. 55, No. 5-6,  2003. http://taddeo.emeraldinsight.com/vl=14854409/cl=11/nw=1/fm=docpdf/rpsv/cw/mcb/0001253x/v55n5/s2/p277

Descriptores: Ciencias de la salud/Estudio de usuarios/Internet/Inglaterra/Conducta/Consumo de información

Resumen: Identifies Internet health user types according to three factors: site attributes most favoured, health topics most sought, and the health sites they visited. Knowing what type of consumer uses a site is important, as this should inform menu structure and provide an understanding of why certain kinds of people visit certain sites. Web sites even in the same field will not appeal to all users. Much of this differentiation will come down to design and feel of the site, although site attributes and information needs also impact here. Data were obtained from an online questionnaire placed on the SurgeryDoor Web site, a site which provides consumer health information. In all a total of 1,068 responses were received. Shows that useful groupings can indeed be constructed. Users were also classified according to additional health sites visited, also a preference metric, and this additionally is related to site attribute preferences, information needs and user characteristics


   11.    Jimison, H. B. and Sher, P. P.,  "Consumer Health Informatics: Health Information Technology for Consumers.".  Journal of the American Society for Information Science, Vol. 46, No. 10, 1995. http://www3.interscience.wiley.com/cgi-bin/jtoc/27981/

Descriptores: Consumo/Tecnologías de la información/Programas informáticos/Futuro/Medicina/Formación de usuarios/Consumo de información

Resumen: Explains consumer health informatics and describes the technology advances, the computer programs that are currently available, and the basic research that addresses both the effectiveness of computer health informatics and its impact on the future direction of health care. Highlights include commercial computer products for consumers and effective patient education.


   12.    Kouame, G., Harris, M., and Murray, S.,  "Consumer Health Information From Both Sides of the Reference Desk".  Library Trends, Vol. 53, No. 3, 2005.

Descriptores: Salud/Consumo de información/Servicios de información bibliográfica

Resumen: This Article Addresses Issues surrounding the provision of consumer health information in public libraries. Barriers to the use of public libraries by health care consumers are explored. Once a person has decided to try the public library as an avenue for searching for health information, interactions with library staff may still pose some challenges, both for the library user and for the librarian at the reference desk. Perceptions of the library as a place for health information often differ. Awareness of these issues can be helpful for both parties. The National Network of Libraries of Medicine can assist with training, Web resources, and funding for projects involving health information outreach to consumers.


   13.    Lacroix, E. M. and Backus, J. E. B.,  "Organizing Electronic Information to Serve the Needs of Health Practitioners and Consumers".  Library Trends, Vol. 54, No. 4, 2006.

Descriptores: Documentos electrónicos/Ciencias de la salud/Consumo de información

Resumen: From its beginnings as the Library of the Army Surgeon General to today's Internet-driven information environment, the U.S. National Library of Medicine (NLM) has served a variety of audiences. As NLM strives to provide the best possible service to health scientists and consumers, the form of that service has changed depending on resources available and the state of technology. Throughout its history, NLM has adopted innovative programs and technology at the earliest sensible moment that would serve its patron needs. Today, NLM is a leader in providing electronic biomedical information to health professionals, researchers, the public, and anyone else with access to the Internet. These services have evolved in response to available technology and the demands of the various audiences, from clinicians to consumers. To serve the needs of this variety of patrons, NLM connects health information resources in ways that enable each audience to find the information appropriate to its need. NLM continues to improve this organization as the demand and technology and resources allow.


   14.    LaRue, E. M.,  "Using GIS to establish a public library consumer health collection".  Biomedical Digital Libraries, Vol. 1, No. 3, 2004. http://www.bio-diglib.com/content/pdf/1742-5581-1-3.pdf

Descriptores: Biomedicina/Ciencias de la salud/Sistema de Información Geográfica/Consumo de información

Resumen: Learning the exact demographic characteristics of a neighborhood in which a public library serves, assists the collection development librarian in building an appropriate collection. Gathering that demographic information can be a lengthy process, and then formatting the information for the neighborhood in question becomes arduous. As society ages and the methods for health care evolve, people may take charge of their own health. With this prospectus, public libraries should consider creating a consumer health collection to assist the public in their health care needs. Using neighborhood demographic information can inform the collection development librarians as to the dominant age groups, sex, and races within the neighborhood. With this information, appropriate consumer health materials may be assembled in the public library.


   15.    Mays, T. L.,  "Consumer Health Issues, Trends, and Research: Part 2. Applicable Research in the 21st Century - Introduction".  Library Trends, Vol. 53 , No. 3, 2005.

Descriptores: Salud/Ciencias de la salud/Consumo de información

Resumen: Consumer Health Issues, Trends, and Research: Part 2. Applicable Research in the 21st Century - Introduction


   16.    Moeller, K. A.,  "Consumer health libraries: a new diagnosis.".  Library Journal, Vol.  122, No. 12, 1997.

Descriptores: Bibliotecas /Necesidades de información/World Wide Web/Sistemas de información/Internet /Gestión de la colección/Medicina/Usuarios/Salud/Consumo de información

Resumen: Describes the creation of a consumer health library; types of health information and health information consumers; reasons consumers seek health information; collection development and maintenance; and the Internet. Lists 13 best Web sites for traditional and alternative health, children's health, disease control and prevention, and travelers' health information.


   17.    Nicholas, D., Huntington, P., and Williams, P.,  "Evaluating metrics for comparing the use of web sites: a case study of two consumer health web sites ".  Journal of Information Science, Vol. 28, No. 1, 2002.

Descriptores: World wide web/Uso/Evaluación/Ciencias de la salud/Consumo de información

Resumen: Use is plainly an important characteristic in determining the success or otherwise of a web site and in making comparisons between sites. The source of most use data are the web logs that record user activity on a real-time and continuous basis. There is much demand from sponsors, site owners and marketing departments for this information. The authors examine the kinds of comparison that can be made, the performance of the respective metrics in comparing two sites, something that is still relatively rare, and discuss the methodological problems associated with making such comparisons. Two consumer health sites, NHS Direct Online and SurgeryDoor are compared. Data were collected for the month of November 2000. During this period the two sites were visited by more than 60,000 people who recorded more than 1 million page views. The paper shows that the most widely used and heralded metric of use, page views (impressions) is heavily dependent on site architecture and this causes difficulties in comparing the performance of sites.


   18.    Nicholas, D. and Huntington, P.,  "Micro-Mining and Segmented Log File Analysis: A Method for Enriching the Data Yield from Internet Log Files ".  Journal of information science, Vol. 29, No. 5, 2003. http://lysander.ingentaselect.com/vl=744387/cl=44/nw=1/rpsv/ij/sage/01655515/v29n5/s5/p391

Descriptores: Mineria de datos/World wide web/Ciencias de la salud/Consumo/Conducta/Consumo de información

Resumen: The authors propose improved ways of analysing web server log files. Traditionally web site statistics focus on giving a big (and shallow) picture analysis based on all transaction log entries. The pictures are, however, distorted because of the problems associated with resolving Internet protocol (IP) numbers to a single user and cross-border IP registration. The authors argue that analysing extracted sub-groups and categories presents a more accurate picture of the data and that the analysis of the online behaviour of selected individuals (rather than of very large groups) can add much to our understanding of how people use web sites and, indeed, any digital information source. The analysis is labelled `micro' to distinguish it from traditional macro, big picture transactional log analysis. The methods are illustrated with recourse to the logs of the Surgery Door ( www.surgerydoor.co.uk) consumer health web site. It was found that use attributed to academic users gave a better approximation of the sites' geographical distribution of users than an analysis based on all users. This occurs as academic institutions, unlike other user types, register in their host country. Selecting log entries where each user is allocated a unique IP number can be particularly beneficial, especially to analyses of returnees. Finally the paper tracks the online behaviour of a small number of IP numbers, in an example of the application of microanalysis.


   19.    Nicholas, D., Huntington, P., Williams, P., and Dobrowolski, T.,  "Re-appraising information seeking behaviour in a digital environment: Bouncers, checkers, returnees and the like ".  Journal of Documentation, Vol. 60, No. 1, 2004. http://titania.emeraldinsight.com/vl=970882/cl=90/nw=1/fm=docpdf/rpsv/cw/mcb/00220418/v60n1/s3/p24

Descriptores: Gestión de la información/Bibliotecas digitales/World Wide Web/Salud/Consumo de información

Resumen: Collating data from a number of log and questionnaire studies conducted largely into the use of a range of consumer health digital information platforms, Centre for Information Behaviour and the Evaluation of Research (Ciber) researchers describe some new thoughts on characterising (and naming) information seeking behaviour in the digital environment, and in so doing, suggest a new typology of digital users. The characteristic behaviour found is one of bouncing in which users seldom penetrate a site to any depth, tend to visit a number of sites for any given information need and seldom return to sites they once visited. They tend to 'feed' for information horizontally, and whether they search a site of not depends heavily on 'digital visibility', which in turn creates all the conditions for 'bouncing'. The question whether this type of information seeking represents a form of 'dumbing down or up', and what it all means for publishers, librarians and information providers, who might be working on other, possible outdated usage paradigms, is discussed.


   20.    Nicholas, D., Huntington, P., Williams, P., and Gunter, B.,  "Digital visibility: menu prominence and its impact on use. Case study: the NHS Direct Digital channel on Kingston Interactive Television ".  Aslib proceedings, Vol. 54, No. 4, 2002. http://dandini.emeraldinsight.com/vl=2972735/cl=14/nw=1/fm=docpdf/rpsv/cw/mcb/0001253x/v54n4/s1/p213

Descriptores: Televisión/Visibilidad de la Información/Impacto/Internet/Ciencias de la salud/Recuperación de la información/Satisfacción de usuarios/Consumo de información

Resumen: During an evaluation of a digital interactive consumer health television channel (NHS Direct) on Kingston Interactive Television the prominence of the channel's menus regarding the interactive element of its service diminished considerably over a period of four months. During this time the use of the channel declined significantly, a development that can be attributed, at least in part, to the reduction in visibility of the channel. A number of metrics (users, return visits, screens viewed, screens viewed during a visit, and time spent viewing) were employed to chart and explain the decline. Two changes to the positioning of the channel resulted in a drop of about one-third in the number of users. Other metrics - page views and return visitors - saw similar declines.


   21.    Nicholas, D., Huntington, P., Williams, P., and Gunter, B.,  "First steps towards providing the UK with health care information and advice via their television sets: an evaluation of four Department of Health sponsored pilot services ".  Aslib Proceedings, Vol. 55, No. 3, 2003.

Descriptores: Ciencias de la salud/Televisión/Evaluación/Difusión de la información/Consumo de información

Resumen: Provides a summary of a Department of Health funded research study investigating performance and impact of four pilot digital interactive television services in the consumer health field. These were launched in various locations in the UK in 2001. Text and video, interactive and transactional services were featured. Pilots were investigated using a combination of research methods. The four pilots' performance varied, but overall there was sufficient evidence to suggest that consumer health digital interactive television has a healthy future.


   22.    Nicholas, D., Williams, P., and Huntington, P.,  "Digital health information: case study the information kiosk".  Aslib proceedings, Vol. 52, No. 9, 2000 .

Descriptores: Ciencias de la salud/Consumo cultural/Kioskos/Medicina/Edición electrónica/Consumo de información

Resumen: The published literature on consumer health kiosks is assessed to detennine the irnpact of this relatively 'low-tech' technology and to provide a context and stepping-stone for a Departrnent of Health (DoH) funded study, which is evaluating the irnpact of more than 70 health kiosks located in ah kinds of locations throughout the United kingdorn. The existing literature indicates that kiosks are benefiting health information provision in sorne irnportant ways. Data frorn sorne early pilot work on the DoH project illustrates


   23.    Press, N. O. and Diggs-Hobson, M.,  "Providing Health Information to Community Members Where They Are: Characteristics of the Culturally Competent Librarian".  Library Trends, Vol. 53, No. 3, 2005.

Descriptores: Salud/Consumo de información/Información a la comunidad

Resumen: Since All People Make Health Decisions , all people need health information. Currently most people do not get health information from libraries; nevertheless, librarians can play an important role in the provision of health information if they listen carefully to community needs, develop cultural competence, and work with community partners. Librarians must collaborate to provide services where people are: physically, culturally, linguistically, educationally, and in many other senses. An example is given of a partnership between the librarian at Mars Hill Graduate School and the African Americans Reach and Teach Health Ministry that provides information services to faith communities in the Puget Sound area. Concepts discussed are summarized in a proposed list of cultural competencies for librarians.


   24.    Quiroga, L. M. and Mostafa, J.,  "An experiment in building profiles in information filtering: the role of context of user relevance feedback".  Information Processing & Management, Vol. 38, No. 5, 2001. http://www.sciencedirect.com/science/journal/03064573

Descriptores: Recursos electrónicos/Relevancia/Retroalimentación /Necesidades de información/Recuperación de la información/Consumo de información

Resumen: An experiment was conducted to see how relevance feedback could be used to build and adjust profiles to improve the performance of filtering systems. Data was collected during the system interaction of 18 graduate students with SIFTER (Smart Information Filtering Technology for Electronic Resources), a filtering system that ranks incoming information based on users' profiles. The data set came from a collection of 6000 records concerning consumer health. In the first phase of the study, three different modes of profile acquisition were compared. The explicit mode allowed users to directly specify the profile; the implicit mode utilized relevance feedback to create and refine the profile; and the combined mode allowed users to initialize the profile and to continuously refine it using relevance feedback. Filtering performance, measured in terms of Normalized Precision, showed that the three approaches were significantly different (=0.05 and p=0.012). The explicit mode of profile acquisition consistently produced superior results. Exclusive reliance on relevance feedback in the implicit mode resulted in inferior performance. The low performance obtained by the implicit acquisition mode motivated the second phase of the study, which aimed to clarify the role of context in relevance feedback judgments. An inductive content analysis of thinking aloud protocols showed dimensions that were highly situational, establishing the importance context plays in feedback relevance assessments. Results suggest the need for better representation of documents, profiles, and relevance feedback mechanisms that incorporate dimensions identified in this research.


   25.    Rodriguez del Castillo Martín, M., Rodríguez del Aguila, M. M., Herrera Espiñeira, C., Quero Rufián, A., Matínez Cirre, C., and Lechuga Rodríguez del Castillo, F.,  "Presente y futuro de los servicios de las bibliotecas médicas. Revisión de la literatura y estudio realizado en un hospital de más de 1.400 camas".  Revista Española de Documentación Científica, Vol. 29, No. 3, 2006.

Descriptores: Google/Bibliotecas de hospitales/Servicios bibliotecarios/Hábitos de lectura/Consumo de información/Bibliotecarios/Acceso a la Información/Difusión de la Información

Resumen: En los últimos años se han producido grandes cambios en la forma de acceder a la información en medicina y esto ha incidido profundamente en las bibliotecas médicas y en el modo de organizar sus servicios. Los bibliotecarios médicos han dedicado un especial interés en tratar de adaptarse al cambiante entorno de la información y satisfacer las demandas de sus usuarios. El presente estudio, aparte de realizar una revisión del estado de la cuestión, pretende averiguar las necesidades reales de información de los médicos de un hospital de más de 1.400 camas. Para ello se realizó una amplía revisión de la literatura a través de las bases de datos Pubmed, LISA, CINAHL y Google Scholar con el fin de conocer la actualidad de los sistemas de acceso a la información en Biomedicina. También se confeccionó un cuestionario ad hoc, con el objetivo de recabar datos concretos sobre necesidades y hábitos actuales de información de los médicos del Hospital. Los cuestionarios se distribuyeron al azar entre los distintos profesionales de la división médica del Hospital. Se obtuvieron 118 cuestionarios completos de 34 servicios diferentes, cuyas preguntas se basaban en los siguientes apartados principales: utilización de los servicios de la biblioteca, tipos de documentos que se utilizan, necesidades y hábitos de consumo de información detectadas, utilización de tecnologías y selección de la información y formación de usuarios. Se concluye que la mayoría de usuarios ha incorporado los actuales sistemas de acceso a la información a la vez que siguen utilizando los tradicionales. Las tecnologías han multiplicado las posibilidades de acceso a la información, pero también han añadido nuevas necesidades a los lectores. La participación del bibliotecario se hace cada vez más activa en sus tareas de selección y organización de la información ya sea en bibliotecas presenciales como en bibliotecas virtuales.


   26.    Ruffin, A. B., Cogdill, K., Kutty, L., and Hudson-Ochillo, M.,  "Access to Electronic Health Information for the Public: Analysis of Fifty-Three Funded Projects".  Library Trends, Vol. 53, No. 3, 2005.

Descriptores: Salud/Ciencias de la salud/Acceso a la información/Documentos electrónicos/Consumo de información

Resumen: In 2000 The National Library Of Medicine (NLM), a component of the National Institutes of Health, funded fifty-three consumer health out-reach projects through the National Network of Libraries of Medicine (NN/LM). The goal of all projects was to improve access to electronic health information for consumers. Drawing on experience gained in the NN/LM public library pilot projects undertaken in 1998-1999, the projects involved medical and public libraries in partnership with a wide range of community organizations, including public health departments, schools, churches, and local professional associations. The projects provided training in the use of MedlinePlus and other health information resources and support for Internet access in a variety of settings. The projects used an array of approaches over an eighteen-month funding period. This article presents descriptive information about the projects, highlights common barriers, and provides an analysis of the effectiveness of methods and approaches used.


   27.    Smith, C., Logsden, K., and Clark, M.,  "Consumer Health Information Services at Iowa City Public Library".  Library Trends, Vol. 53, No. 3, 2005.

Descriptores: Recursos electrónicos/Ciencias de la salud/Salud/Información a la comunidad/Consumo de información

Resumen: Iowa City Public Library Recently Completed an eighteen-month consumer health project entitled Expanding Access to Consumer Health Electronic Resources in Iowa City and Rural Johnson County, Iowa. This project included health-related computer classes, demonstrations, and programs and was funded by the National Library of Medicine through a subcontract with the National Network of Libraries of Medicine, Greater Midwest Region. The Iowa City Public Library project built on the work completed by the Iowa Consumer Health Information Project, an earlier subcontract also funded by the National Library of Medicine. The Expanding Access project was an overall success. Project goals were met while patrons and staff increased knowledge and skills using electronic consumer health resources.


   28.    Spatz, M. A.,  "Building Community Bridges for Health: Consumer Health Librarians as Health Advocates".  Library Trends, Vol. 53, No. 3, 2005.

Descriptores: Ciencias de la salud/Salud/Consumo de información

Resumen: Consumer health librarians can and must function as health advocates within their communities, fostering and strengthening local health initiatives by joining community partnerships and providing health resources. Through their unique and important role, health librarians of the twenty-first century will help push healthy community agendas. This article highlights strategies for health information professionals to leave the safe confines of the library, venture out, and make a healthful impact in the broader community.


   29.    Weldon, S.,  "Collaboration and Marketing Ensure Public and Medical Library Viability".  Library Trends, Vol. 53, No. 3, 2005.

Descriptores: Consumo de información/Marketing /Medicina

Resumen: The increased demand for consumer health information over the past twenty years has inspired many to usurp the job of the librarian. Health professionals are writing articles about the provision of health information for their patients. Newspaper and magazine articles tout the importance of health information companies as the means through which the public can pay for access to health information. Hospital libraries are closing at a rapid rate throughout the United States, with hospital administrators citing lack of funding as the reason and viewing the medical library as a drain on the hospital bottom line. Collaboration and marketing are two elements that ensure the library remains viable in the eyes of health professionals, hospital administrators, and the public. As librarians, we have collaborated with each other for years with tremendous results. Now is the time to publish these successes in the professional literature of health administrators and professionals and in newspapers and popular journals. Now is the time for the public and health professionals alike to realize the contributions librarians have made and are making on the consumer health front.


   30.    White, M. D.,  "Questioning behavior on a consumer Health electronic list".  Library quarterly, Vol. 70, No. 3, 2000. http://www.journals.uchicago.edu/LQ/toc.html

Descriptores: Medicina/Consumo cultural/Estudio de usuarios/Conducta/Encuestas/Consumo de información

Resumen: Relatively little is known about questioning behavior generally and about questioning in electronic environments specifically. Using a thorough analytical framework, this study characterizes the questioning behavior on a consumer health-related electronic list focused on colon cancer. Data consist of 365 questions included in 1,000 randomly selected messaged from Fall 1996. The analysis looks at the dedication of the list to questioning; the pattern of question asking within a message, specifically the density of questions per message and the dedication of the message to questioning; the type of question (using Arthur Graesser's typology of questions); the length of answer anticipated; the subject of the question (based on Debra Roter's typology of content); the combination of type of question and subject; and the manner of establishing context within the list environment. The variables and methodological approach for characterizing questioning behavior draw generally on standard schema from linguistics and psychology. They can be applied with other types of users, and they establish the basis for comparative studies in
questioning behavior.


   31.    Williams, P. and Gunter, B.,  "Triangulating Qualitative Research and Computer Transaction Logs in Health Information Studies".  Aslib Proceedings, Vol. 58, No. 1-2, 2006. http://www.emeraldinsight.com/Insight/viewContainer.do?containerType=JOURNAL&containerId=11387

Descriptores: Investigación cualitativa/Entrevistas/Encuestas/Análisis de datos/Consumo de información/Salud

Resumen: Purpose - The aim of this paper is to outline a triangulated methodology for studying usage of electronic health information systems which combines the quantitative data accrued from computer logs with qualitative data from in-depth interviews and observation. Design/methodology/approach - The appropriate methods and inherent issues are reviewed from the literature, with an emphasis on qualitative research. The work of the authors is then highlighted, showing how qualitative methods can inform log analysis. Findings - The paper suggests from the review that it is not only possible but also extremely fruitful to combine quantitative and qualitative data to interpret user behaviour. Originality/value - The methods used by the group, known as 'deep log analysis', are innovative, and the attempt both to discuss these and to provide concrete examples from this research provides its originality.

 

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